Privacy Policy

1. Introduction

Vunessak Casino Hotel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our casino and hotel resort, use our website, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Contact information (name, email address, mailing address, phone number)
• Payment information (credit card details, billing address)
• Identification information (date of birth, government-issued ID)
• Reservation details and preferences
• Loyalty program information
• Feedback, reviews, and survey responses
• Communications with our casino hotel staff

2.2 Information Automatically Collected

When you visit our website or use our digital services, we may automatically collect certain information, including:

• IP address and device information
• Browser type and settings
• Operating system
• Referral URLs
• Usage data (pages visited, time spent, clicks)
• Location information
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Travel agencies and booking platforms
• Business partners and affiliates
• Social media platforms (if you interact with our casino and hotel resort through them)
• Public sources and records

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing reservations and payments
• Providing and improving our services at the casino hotel
• Personalizing your experience
• Communicating with you about your stay, services, or inquiries
• Sending promotional materials and marketing communications
• Administering loyalty programs and rewards
• Conducting surveys and research
• Complying with legal obligations
• Protecting our rights and preventing fraud
• Managing our casino and hotel resort operations

4. Disclosure of Your Information

We may share your information with the following parties:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

4.2 Business Partners

We may share your information with business partners to offer certain products, services, or promotions related to our casino and hotel resort.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as a business asset. We will notify you of any change in ownership or use of your information.

5. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access and review your personal information
• Correct inaccuracies in your information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools. For more information, please refer to our Cookie Policy.

8. International Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside. By providing us with your information, you consent to these transfers in accordance with this Privacy Policy.

9. Children's Privacy

Our casino and hotel resort services are not directed to individuals under 21 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: