Responsible Gaming

1. Our Commitment

At Vunessak Casino Hotel, we are committed to promoting responsible gaming at our casino and hotel resort. We believe that gaming should be an enjoyable form of entertainment, not a means of generating income or escaping from problems. Our goal is to provide a safe, supportive environment where our guests can enjoy our entertainment offerings responsibly.

This policy outlines our approach to responsible gaming and provides resources for those who may need assistance.

2. Responsible Gaming Principles

Our casino hotel adheres to the following responsible gaming principles:

• Gaming is a form of entertainment, not a way to make money
• Gaming should be done in moderation
• Gaming decisions should be made in a balanced, informed manner
• Gaming should take place in a positive, supportive environment
• Gaming should never interfere with personal, family, or professional responsibilities

3. Age Restrictions

All guests must be at least 21 years of age to enter the gaming areas of our casino and hotel resort or to participate in any gaming activities. We strictly enforce this policy through ID verification upon entry and periodically within the casino areas.

Staff members are trained to request identification from any guest who appears to be under the age of 30. Guests who cannot provide valid identification proving they are at least 21 years of age will not be permitted to enter gaming areas or participate in gaming activities.

4. Self-Exclusion Program

We offer a self-exclusion program for individuals who wish to restrict their access to our casino hotel's gaming facilities. Through this program, guests can voluntarily exclude themselves from our gaming floor for a specified period of time or permanently.

4.1 How to Self-Exclude

To enroll in our self-exclusion program, please:

1. Visit the Responsible Gaming Information Center on our casino floor or speak with a member of our security team
2. Complete the Self-Exclusion Request Form
3. Provide a valid photo ID
4. Indicate your desired exclusion period (6 months, 1 year, 5 years, or lifetime)

4.2 During Self-Exclusion

Once enrolled in the self-exclusion program:

• You will be denied entry to gaming areas of our casino hotel
• Your player's club membership will be suspended
• You will be removed from all marketing lists
• Any attempt to enter the gaming floor will result in removal and possible trespassing charges
• Self-exclusion cannot be revoked until the selected time period has elapsed

5. Setting Limits

We encourage all guests to set personal limits before starting to play at our casino and hotel resort:

5.1 Time Limits

Decide in advance how long you will play and take regular breaks. Our casino floor features prominently displayed clocks to help you keep track of time, and our staff are trained to remind guests who have been playing for extended periods to take breaks.

5.2 Financial Limits

Determine how much money you can afford to spend on entertainment before you begin playing. Consider this money spent, not an investment or a way to make money. Leave credit cards and ATM cards in your hotel room or at home to help maintain your budget.

5.3 Player Tools

Our player's club card allows you to set voluntary limits on your gaming activity. Visit the Player's Club desk to learn more about setting daily, weekly, or monthly limits on your play.

6. Signs of Problem Gaming

Problem gaming is a condition that affects a small percentage of players. Being aware of the warning signs can help you or someone you know seek assistance before gaming becomes problematic. Signs include:

• Spending more time or money on gaming than intended
• Feeling irritable or restless when not gaming
• Gaming to escape problems or relieve negative feelings
• Lying to family members or others about gaming habits
• Borrowing money or selling possessions to fund gaming
• Failed attempts to cut back or stop gaming
• Risking important relationships or career opportunities due to gaming
• Chasing losses by continuing to play after losing money

If you recognize these signs in yourself or someone else, please consider seeking help through the resources listed below.

7. Resources for Help

Our casino hotel provides access to resources for those who may be concerned about their gaming habits:

7.1 On-Site Resources

• Responsible Gaming Information Center located near the main casino entrance
• Trained staff members available 24/7 to provide information and assistance
• Informational brochures available throughout the property
• Self-assessment tools available at the Player's Club desk

7.2 External Resources

• National Problem Gambling Helpline: 1-800-522-4700 (24/7, confidential)
• Gamblers Anonymous: www.gamblersanonymous.org
• National Council on Problem Gambling: www.ncpgambling.org
• GamCare (UK): www.gamcare.org.uk

8. Staff Training

All casino and hotel resort staff members undergo comprehensive responsible gaming training:

• New employees receive responsible gaming training during orientation
• All gaming staff receive annual refresher training
• Supervisors and managers receive advanced training on identifying and addressing problem gaming
• Selected staff members are designated as Responsible Gaming Ambassadors with specialized training

9. Advertising and Marketing

Our casino hotel is committed to ethical advertising and marketing practices:

• All promotional materials include responsible gaming messages
• We do not target individuals under 21 or those who have self-excluded
• Our marketing does not make false or misleading claims about chances of winning
• We do not portray gaming as a means of financial success
• Self-excluded individuals are removed from all marketing lists

10. Contact Information

For more information about our responsible gaming program, please contact us at: